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FAQ

Have questions about gene2me service? Get answers here.

  • How do I buy a gene2me kit?

    A gene2me kit can be purchased directly through the website.

  • How long does it take to get the results once I purchase a gene2me kit?

    After you purchase and receive a gene2me kit, follow the instructions for the saliva collecting kit and send it to our gene center. Once sent, you can check your results after 4 weeks from the date we receive the kit.

  • How do I collect saliva using the method? Are there any cautions I should be aware of ?

    A detailed guide with instructions on collecting saliva is on the inside of the lid of the gene2me kit. We recommend collecting saliva 30 minutes after any meal (food, gum, beverages, etc.). Time of day is irrelevant. Please avoid smoking or brushing teeth before using the spit kit.

  • How do I send the saliva to the gene center?

    Place your saliva inside the tube found in the saliva-collecting kit, and send it via postal service.

  • Is my personal information securely managed?

    To provide gene2me service, we request minimum personal information (e-mail). Utilizing a strict encryption process, we minimize the risk of leakage of personal information.

  • How is my saliva or my DNA managed?

    As the contents of the agreement say, your sample and genetic information are strictly managed through a personal information, leak prevention system and will be deleted upon your request.

  • What tests does gene2me do?

    Gene2me service includes a genetic test that analyzes a total of 12 different elements and we providing the ancestry in overseas market. We test 13 kinds of contents such as body mass index, triglycerides, cholesterol, blood sugar control, blood pressure control, pigmentation, hair loss, hair thickness, skin aging, skin elasticity, vitamin C concentrations, caffeine metabolism, and ancestry to suggest directions for your lifestyle patterns.

  • What is DTC?

    DTC stands for Direct-To-Customer, which means that consumers can directly request for tests. Eone-diagnomics genome center can run genetic tests on 13 different elements (body mass index, triglycerides, cholesterol, blood sugar control, blood pressure control, pigmentation, hair loss, hair thickness, skin aging, skin elasticity, vitamin C concentrations, caffeine metabolism, and 46 kinds of genes)and Ancestry. Gene2me developed DTC genetic tests under the regulations.

  • Do I have to do a gene2me test periodically like a medical check-up?

    Unlike medical check-ups and health screening that need to be done once or twice a year, genetic testing from gene2me is a once in a lifetime test, with various applications and uses. Because humans’ genes do not change, various genetic analyses from a gene2me test can guide you to leading a healthier life.

  • Is the genetic analysis of the gene2me test accurate?

    The gene2me test is entirely carried out at EONE-Diagnomics Genome Center (EDGC), which is a certified genetic testing agency. Every step in the gene2me process, from sampling to genetic testing to genetic data analysis, is conducted by internationally certified equipment and professionals as well as data security experts. Moreover, through analyzing data, we will try to provide additional guidance and recommendations to help lead you to a healthier life.

  • What is the difference between a gene2me test and a medical check-up?

    A medical check-up deals in predictive data, which only provides information about your past and present state of health. However, personal genetic information analysis services look out over the past at the present and the future. Even if you have not yet contracted a disease but perhaps are at higher risk, a doctor can predict the contributing factors of that disease and help you take preventative measures, all based on the genetic information analysis.

  • Can I use the genetic information from a gene2me test as a diagnostic and medical information?

    Because gene2me service offers a consumer-commissioned genetic analysis to a specific genetic analysis agency, none of the data from the test can be used as a diagnosis or for prescribing medicine. For more information regarding the utilization of genetic data for medical institution, you can consult with a physician or medical facility.